Privacy policy
Last updated: 23 February 2026
ARABELA operates this online store and website, including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (the “Services”). ARABELA is a Shopify-powered store, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you access the Services, make a purchase, conduct any transaction, or communicate with us through any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails regarding the collection, processing, and disclosure of your personal information.
By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.
Personal Information We Collect
“Personal information” refers to information that identifies you or can reasonably be associated with you or another person. Personal information does not include information collected anonymously or rendered non-identifiable. We may collect or process the following categories of personal information, including inferences drawn from them, depending on how you interact with the Services, your location, and as permitted or required by applicable law:
Contact information: name, address, billing and shipping addresses, phone number, email address.
Financial information: credit or debit card numbers, bank account information, payment card data, transaction details, payment method, payment confirmation, and other payment details.
Account information: username, password, security questions, preferences, and settings.
Transaction information: items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications: information included in your communications with us, e.g., customer service inquiries.
Device information: device, browser, network connection, IP address, and other unique identifiers.
Usage information: details on how and when you interact with the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you: when creating an account, accessing or using the Services, communicating with us, or providing information in any other way.
Automatically via the Services: from your device when using our products or services or visiting our website, including through cookies and similar technologies.
From our service providers: when they collect or process personal information on our behalf.
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for:
Providing, personalizing, and improving Services: processing payments, fulfilling orders, remembering preferences, sending account notifications, handling returns or exchanges, organizing shipping, facilitating reviews, and creating a personalized shopping experience.
Marketing and advertising: sending marketing communications via email, SMS, or mail, and displaying targeted online ads based on your activity on our Services.
Security and fraud prevention: authenticating accounts, ensuring secure payments, detecting and investigating fraudulent or illegal activity, and protecting public safety.
Customer support: responding to inquiries and providing efficient service.
Legal compliance: complying with applicable laws, responding to legal requests, investigating potential violations, and enforcing our terms and policies.
Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
Service providers and Shopify: including IT, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping.
Business and marketing partners: for marketing purposes, such as targeted advertising.
With your consent or instruction: for shipping or use of third-party features like social media widgets.
Affiliates and group companies.
Business transactions: e.g., mergers, acquisitions, bankruptcy, or to comply with legal obligations.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes information to provide and improve the Services. Shopify and its affiliates may process personal information from interactions with our store, other merchants, and Shopify features. For details on Shopify’s privacy practices, visit Shopify Privacy Policy.
Third-Party Websites and Links
Our Services may include links to third-party websites or platforms. We are not responsible for their privacy or security practices. Information shared on third-party social platforms may be visible to others without restrictions.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you believe a child has provided personal information, contact us to request deletion.
Security and Data Retention
No security system is perfect. We cannot guarantee complete security of your data. Retention of personal information depends on business needs, legal obligations, dispute resolution, and enforcement of contracts or policies.
Your Rights and Choices
Depending on your location, you may have rights to access, delete, or correct your personal information, request data portability, or opt-out of targeted advertising. You may also manage communication preferences and withdraw consent where applicable.
More information on Shopify data rights: Shopify Privacy Portal.
Complaints
To lodge a complaint regarding our data practices, please contact us using the details below. In your jurisdiction, you may also contact your relevant data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence, including the UAE, in compliance with applicable legal mechanisms such as standard contractual clauses.
Updates to this Privacy Policy
We may update this Privacy Policy at any time to reflect changes in our practices, operations, or legal requirements. Updated versions will be posted on our website with the “Last updated” date revised.
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